What to do next
Your bank returned the money because your account has gone dormant.
Who can fix this
Your bank branch
You can do this yourself.
Take your Aadhaar and your registration number NSHDEMO-1005 to Your bank branch and ask them to look at the record named on your case.
There is nothing on this blocker that can be finished from a phone. That is not us giving up - the change has to be made by an office, so the useful thing we can do is tell you exactly which one, what to carry and what to say.