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Eight made-up people, each stopped at a different gate. Pick one to see the whole journey without typing anything.

• Lakshmi D.NSH-D33FIdentity checkHer identity check cannot finish, because the code is sent to a phone number that is no longer hers.
• Ramesh P.NSH-B676Bank linkHis payment was approved, but his bank has not linked his Aadhaar to his account, so it has nowhere to land.
• Sarala M.NSH-3DCELand recordHer land record carries a different name from her Aadhaar, so her state has paused the payment. Only an officer can correct it.
• Anbu K.NSH-7057On its wayNothing is wrong. His payment cleared every check and is waiting to be released. He also shows that a Group D government job does not remove eligibility.
• Fatima B.NSH-CE4AReturnedHer bank sent the money back because her account has gone dormant.
• Govindan S.NSH-3D44Already paidThe money was never missing. It reached his account in June and nobody told him.
• Murugan V.NSH-1545EligibilityHis record is marked as an income tax payer, which stops the payment. If that mark is wrong, it can be challenged.
• Selvi R.NSH-7CF2RegistrationFour things are wrong with her record at once. Only the first one can be acted on, and it is the only one we show.